Privacy Policy


Eagle Propane Sales Ltd. is committed to the security and privacy of our customer’s data. This Privacy Policy explains our commitment to safeguarding our customer’s data and serves as our agreement with our customers and other parties about our data handling practices.
Eagle Propane Sales does not sell or rent personally identification information.
Eagle Propane Sales does not spam, and our policies forbid use of our services for spam.

Public Forums
Please remember that any information (including personal and business information) that you submit, post or otherwise reveal in a public forum (such as a bulletin board, chat room, blog or product discussion forum) is not subject to this Privacy Policy, will be seen by third parties not related to Eagle Propane Sales and may be used by them.

Job Seekers
We will use the personal information you submit in our online job application to fill the specific position you apply for. After this position is filled, we will retain the information submitted for the time required by applicable law or in accordance with our standard practice, whichever is longer.
We will not release information submitted in online job applications to third parties except to appropriate governmental entities and/or our service providers as necessary in connection with recruiting, employment, corporate governance, acquisitions, and legal or regulatory requirements. Eagle Propane Sales requires that its service providers keep your personal information confidential as well. In addition, to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate procedures to safeguard the information we collect online.

Personal Information Collection
At Eagle Propane Sales Ltd. we are committed to providing safe, friendly customer service, in doing so this involves the collection, use and disclosure of some personal information about our customers and protecting their personal information is one of our highest priorities. While we have always respected our customer’s privacy and safeguarded their personal information, we have strengthened our commitment to protecting customer’s personal information.
We will communicate the purpose for which personal information is being collected, either orally or in writing, before or at the time of collection (unless obviously the customer voluntarily provides his or her personal information. We may collect, use or disclose personal information without the customer’s knowledge only in limited circumstances; When the collection, use or disclosure of personal information is permitted or required by law; In an emergency that threatens an individual’s life, health, or personal security and/or safety; or to investigate an anticipated breach of an agreement or contravention of law.

Business Information Collection
Eagle Propane Sales collects the Business Information necessary to enable us to respond to your requests for our products and services and to send you information regarding our products and services from time to time. Since most of the users of our products and Sites are doing so in their capacity as employees or companies, most Business Information we collect will be in that capacity (rather than information about you individually, such as your personal tastes, etc.). For these purposes, we have defined "Business Information" as any information that identifies or may identify a company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit the Sites, you may be asked to submit information such as email address, company name, address, phone number, your product version, and/or areas of interest. We may also ask you where you heard about our company or products, or for other information that will help us understand more about your needs or help us process your requests for information. Our information collection and use practices are described in more detail below:
We also collect Business Information when you create a customer profile or Passport account on some of the Sites, which is required in order to access certain areas of the Sites, purchase support plans and products, to obtain software downloads and certain online support services, and to request information from us about our products and services. This information includes company name and contact information and other information about your company (for example, size, revenue, and number of employees), the products you may have licensed, and other non-Eagle Propane Sales products you may currently use. We use this information in accordance with this policy to identify you, process your requests, and administer your Eagle Propane Sales Ltd account(s).

Retaining Personal Information
If we use customer’s personal information to make a decision that directly affects the customer we will retain the personal information for at least one year so that the customers has reasonable opportunity to request access to it. We will retain customers’ personal information only as long as necessary to fulfill the identified purpose or legal or business purpose.

We offer certain limited online support services at the Sites. If you access online support on any of the Sites, you may be asked for information such as customer ID, product name, product version, and other information to help us determine what the technical issues are and how best to help you resolve them. In addition, certain products allow you to submit support-related questions directly from the product.

When you subscribe or sign up to receive newsletters published or offered via the Sites, we will ask you for information necessary to enable us to process your request and to send you information regarding our products and services.

Account Set-Up and Access
Upon subscribing to our services, Eagle Propane Sales collects Business Information which may include information such as product serial number, customer ID, and your customer profile information, in order to identify you and authorize your access and use of the services and provide you with your relevant account information. Certain products provide you with the ability to access your account in order to obtain information such as your support plan status, service subscriptions, registrations, and order history.

How Eagle Propane Sales Protects Your Privacy Internally
Eagle Propane wants your information to be as secure as reasonably possible. We combine industry-standard technical safeguards with a code of conduct for those employees who are permitted to access our customers' Business Information. When you purchase a product or service online, Eagle Propane Sales uses SSL encryption to encrypt your credit card information before it is sent to us in order to ensure the integrity and privacy of the credit card information that you provide to us via the Internet. Many of our web-based services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures.
Hosted data may include personally identifiable information and other information that belongs to our customers' own customers, website visitors, or other users. Eagle Propane Sales will not review, share, distribute, or reference any such Customer Data except as provided in the service or license agreement, or as may be required by law. Eagle Propane employees, agents or independent contractors only for the purpose of resolving a problem, support issues, or suspected violation of the service or license agreement, or as may be required by law. Those employees that violate our Privacy Policy are subject to disciplinary action, up to and including termination. Despite these security measures, Eagle Propane Sales does not represent or warrant that Business Information will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords.

Your Privacy Choices
Occasionally, Eagle Propane Sales may send you communications to provide you with information or promotions relating to products and services that may be of interest to you, including notification of important product issues and updates. You may opt out of receiving these communications as indicated below. Additionally, we may still send you relationship or transactional messages in order to notify you of important product issues and updates, such as tax and other compliance-related matters, for the renewal of existing subscription services, to resolve specific questions or requests made by you via phone, fax, email, or the Web and in response to any activity completed on any of the Sites, including but not limited to, registration, ordering, downloads, and requests for information.

Email Promotions
Each email we send will contain instructions on how to unsubscribe in the event that you do not wish to receive future promotional emails from Eagle Propane Sales. If you choose to opt out of receiving promotional email communications from Eagle Propane Sales, we may still periodically communicate with you via mail and telephone.

Correcting or Updating Your Information and Contacting Eagle Propane Sales
You can always update the information that you have provided to us and/or change your preferences with respect to marketing contacts from Eagle Propane Sales by contacting Eagle Propane Sales to which you provided your preferences. Please note it may take up to 4 weeks to be removed from Eagle Propane’s mailing list.

Linked Sites
The Sites may contain links to third-party websites and resources, these sites are provided solely as a convenience to you and not as an endorsement by Eagle Propane Sales. Eagle Propane Sales makes no representations or warranties regarding the correctness, accuracy, performance, or quality of any content, software, service, or application found at any Linked Site. We are not responsible for the availability of the Linked Sites or the content or activities of such sites. If you decide to access any Linked Site, you do so at your own risk.

Changes to this Privacy Policy
Eagle Propane Sales Ltd may change this privacy policy at any time by posting the then current policy to the sites. Your use of the sites constitutes acceptance of the provisions of the Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy.

Contacting Us
Questions regarding this Privacy Policy or the information practices of the Company’s website should be directed to